tukul Casino & Sportsbook FAQ

We require one government-issued photo ID for KYC verification. Accepted documents are a national ID card (KTP), passport, or driving license. Upload a clear photo of the front and back; the document must be valid (not expired) and legible. We verify your name matches your account registration. Once submitted, our team reviews your documents within one business day. If the upload is unclear or the name does not match, we will notify you via email so you can resubmit. Users in Jakarta, Surabaya, Bandung, Medan, and other regions follow the same verification process. After approval, you can fund your account and access Liga 1, live-dealer tables, and all other markets.

On the login page, click "Forgot password?" and enter your registered email address or username. We will send you a password reset link via email within a few minutes. Click the link, enter a new password (minimum 8 characters, with uppercase, lowercase, numbers, and symbols), and confirm. Once reset, log in with your new password. If you do not receive the email, check your spam folder or wait a few minutes and try again. If you cannot access your registered email, contact our support team via in-app chat or the help menu; they can verify your phone number and assist with account recovery.

Deposits via local payment, online payment, or e-wallet are instant and simple. In your tukul account, select "Deposit," choose your e-wallet method, and enter the amount. We will show you a QR code or payment link; scan the QR code using your e-wallet app or tap the link. Your e-wallet will prompt you to confirm; once you authorize the payment, the funds arrive in your tukul balance immediately. No transaction fees are charged on your end. If the payment is declined, check that your e-wallet has sufficient balance and that you have not exceeded your daily transfer limit in the app. We also support mobile banking, local payment, and online payment (unified QR code standard). If you prefer bank transfer, we offer e-wallet, mobile banking, local payment, and online payment virtual accounts — generate a unique account number in the deposit screen and transfer the exact amount. Bank transfers typically confirm within one to two business hours during business days.

We support deposits starting from a minimum amount and going up to a maximum per transaction. The exact range depends on your payment method and account status. E-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet) typically allow small deposits ideal for casual play, while bank virtual accounts (mobile banking, local payment, online payment, e-wallet) accommodate larger amounts. During major events like Liga 1 matches or Idul Fitri holidays, account preferences may be adjusted temporarily. To see the current range for your chosen payment method, select it in the deposit screen — we display the minimum and maximum at that point. If you wish to deposit an amount outside the range, contact our support team; we can review your account and adjust your limit if eligible.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are games hosted by real dealers in multi-camera studios that you watch on your screen. You place bets and see outcomes in real time; the dealer's actions are not automated. Sessions typically run continuously throughout the day. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are software-based games with reels or tiles; each spin or draw is generated by the game engine. Live-dealer games require you to follow the dealer's pace, while slots let you control your spin speed. Live-dealer sessions feel like a physical casino; slots are faster and more casual. Both are available on tukul and accessible via mobile or web.

We offer welcome incentives for new accounts that have completed registration, email verification, and KYC verification. The specific offer varies by region and period. Once your account is verified, we notify you of any active offer via email or in-app notification. Offers may include deposit bonuses, free bets on Liga 1 or Piala AFF matches, or free spins on selected slots. All offers come with terms and conditions — read them carefully to understand the wagering requirements and any restrictions. If you have questions about a specific offer, check the promotions tab in your account or contact our support team. Note that offers are subject to change and may not always be available.