tukul Casino & Sportsbook Data Care

This page describes what we collect when you use tukul and how we keep that data protected. Our privacy policy applies to all tukul services—sportsbook betting on Liga 1 and Piala AFF, live-dealer blackjack and roulette, slot games, and esports markets. When you create an account, deposit via DANA or e-wallet, or place a bet, we collect and process certain personal information. We explain below what data we collect, why we collect it, and your rights regarding that data.

We take data protection seriously because your account security is fundamental to our operations. We encrypt all transactions, store personal documents securely, and limit staff access to sensitive information. Our servers may sit outside your jurisdiction (Indonesia), but we comply with applicable data protection standards and do not sell personal information to third parties without consent.

If you have questions about how we handle your data or wish to exercise your rights, contact our support team using the channels listed at the end of this policy.

What data we collect and why

Account creation and identity verification

When you sign up for tukul, we collect your email address, phone number, and full name. These details allow us to create your account and send you important notifications (deposit confirmations, withdrawal updates, account security alerts). To comply with anti-money-laundering (AML) standards, we also require a scan of your national ID (KTP), passport, or SIM card. We use this document to verify your identity and confirm you are an eligible user in a supported jurisdiction. We store a copy of your ID in encrypted form and delete it after the retention period required by law (typically three to seven years depending on local regulations).

We do not request or store your password, PIN, or personal banking credentials. Your password is hashed using strong encryption; tukul staff cannot retrieve or view it. If you forget your password, we verify your identity via email or phone before issuing a reset link.

Payment and financial data

When you deposit funds via BCA virtual account, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we collect transaction records showing the amount, date, and your payment method identifier. We do not store your bank account number, PIN, or personal banking login. Our payment processor (a licensed third-party provider) handles the actual transfer; we receive only confirmation that the transfer cleared. We retain payment transaction records for accounting and audit purposes, typically for three to seven years.

We collect withdrawal requests in the same way: when you request a withdrawal, we record the amount, date, and destination payment method. This data allows us to process your withdrawal and reconcile our records with your receiving bank or e-wallet.

Betting and gaming activity

Every bet you place on Liga 1 or Piala AFF, every slot spin, every live-dealer session, and every esports wager generates a transaction record. This record includes the game or market name, your stake, the outcome, and the settlement. We retain these records to settle bets accurately, detect fraud, and allow you to review your betting history in your account. Our records also help us identify patterns consistent with problem gambling (e.g., rapid escalation of stake sizes or very frequent sessions); if we detect such patterns, we may contact you to confirm your account is secure.

Device and usage information

We collect information about the device you use to access tukul (e.g., iPhone, Android phone, desktop computer), your browser type, and your general geographic location (city or region, not GPS coordinates). We use this data to improve our platform, detect security threats, and provide browser-specific support. For example, if most tukul users in Jakarta access via Android and experience slower performance on one particular browser version, we prioritize fixing that issue.

Support and communication

If you contact our English-language support team via email or in-app chat, we collect your message, ticket number, and our response. We use this information to resolve your issue and improve our support quality. We may keep support records for one to two years to resolve disputes or improve training.

Cookies: We use cookies (small files stored on your device) to keep you logged into tukul and to remember your preferences (e.g., language setting, default betting slip). Third-party analytics cookies help us understand how users navigate our platform. You can disable cookies in your browser settings, but this may limit tukul functionality.

How we use your data

We use your data for the following purposes:

We do not sell your personal information to marketing companies or data brokers. We may share your data with third-party service providers (e.g., payment processors, analytics vendors, hosting providers) who process data on our behalf under strict confidentiality agreements. These processors are contractually obligated to use your data only as necessary to provide services to tukul.

Our tukul data retention and deletion policy

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically, we keep identity verification documents for three to seven years after account closure. Betting and payment records are retained for accounting and audit purposes, usually for three to seven years. Support tickets are retained for one to two years. If you request account deletion, we anonymize your data (remove your name, email, and phone number) but may retain encrypted transaction records for compliance purposes.

You can request deletion of your account at any time by contacting support. Note that deletion does not reverse settled bets or completed withdrawals; those transactions are permanent. Deletion does prevent you from logging into tukul again unless you create a new account.

Your rights on tukul

You have the right to access your personal data held by tukul. You can view most of your account details (email, phone, betting history, payment records) directly in your account dashboard. If you wish to access data not visible in your dashboard, you can request a data export by contacting support. We will provide a download of your personal information in a standard format within 30 days.

You have the right to request correction of inaccurate data. If your name, email, or phone number is incorrect in our records, contact support and we will update it. You also have the right to request deletion of your account and associated personal data, subject to legal retention obligations outlined above.

Data breach notification: If our systems are compromised and your personal data is at risk, we will notify you by email within 72 hours and explain what happened, what data may be affected, and what steps you should take.

International data transfers

Our servers and payment processors may be located outside Indonesia. When you use tukul, your data may be transferred to, stored in, or processed in other countries. We ensure that any international data transfer complies with applicable data protection standards and is covered by appropriate contractual safeguards (e.g., standard contractual clauses). By using tukul, you consent to such transfers.

Third-party links and services

tukul may link to external websites (e.g., payment provider websites, sports news sites). We are not responsible for the privacy practices of third-party sites. If you click an external link, review that site's privacy policy before providing any personal information. Our privacy policy applies only to tukul.net and services we directly operate.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. We will notify you of material changes by email or by posting a notice on tukul. Your continued use of tukul after such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact tukul

If you have questions about our privacy practices, wish to exercise your rights, or believe tukul has violated this policy, contact our support team:

Our privacy policy is effective as of the date shown at the top of this page. We are committed to protecting your data and maintaining the trust you place in tukul. Thank you for using our platform.

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